LifeWorks Relationship Counselling and Education Services.
1300 543 396

LifeWorks is a not for profit organisation that provides family, couple and individual
counselling, education, training and workplace services in Victoria Australia.

Intercountry Adoption Family Support Service

Intercountry Adoption Family Support Service

The path to adopting a child from overseas can be both a rewarding and challenging experience. There are many points along the journey where issues can arise and support from a professional who understands intercountry adoption can make all the difference.

The Intercountry Adoption Family Support Service is a free, independent, nation-wide service, that provides post placement support to families formed by intercountry adoption, including expatriate adoptions, as well as support to couples and individuals engaged in the intercountry adoption process. Support is also provided to adult intercountry adoptees.

The service provides counselling support, education and information and support services to assist with a range of issues and challenges including:

  • Practical and emotional support to prepare couples and individuals for the assessment process, as well as support post placement
  • Support in planning for and meeting your adopted child
  • Support in dealing with the impact of the process on you and your relationships
  • Help with managing the transition from a couple to parents
  • Support for you and your child in managing challenging behaviours (at any age)
  • Assistance and guidance in navigating supports and services for you and your child
  • Support and understanding for challenges during your child’s teenage years

The Intercountry Adoption Family Support Service is delivered by LifeWorks in partnership with International Social Service Australia and is funded by the Federal Department of Social Services.

Who can access the service?

The service is available to a range of people who have experienced intercountry adoption or are an intercountry adoptee. If you fall into any of the following categories, then you can access the service free of charge:

  • Couples, families or individuals who have placed an application for adoption with their state department and are going through the assessment process
  • Couples, families or individuals who have completed an intercountry adoption (post placement)
  • Couples, families or individuals who have adopted a child while living overseas and have returned to live in Australia with the child
  • Children, teenagers and adults who have been adopted from overseas

How much does the service cost?

The Intercountry Adoption Family Support Service is provided free of charge, regardless of what support you require (information, relationship counselling, counselling for your child). 

How to contact the service

Call 1300 543 396 or email to speak with the Intercountry Adoption Support Coordinator. The coordinator's role is to help in identifing what type of support you may want to access and refer you onto the appropriate Information and Support Worker or Counsellor in your local area or state.

What happens once you contact the service

Once you decide to call or email the service, the Intercountry Adoption Support Coordinator will talk to you in more detail about the service and the supports you may want to access. During this conversation, the coordinator may ask you a few questions about your current intercountry adoption situation (are you post placement, where do you live, do you have a specific challenge you would like help with). At the end of this conversation, the coordinator will refer you onto the appropriate Information and Support Worker or Counsellor in your area or state to make an appointment.

About your privacy

Your privacy is paramount. 

LifeWorks is committed to providing you with a quality service which includes ensuring that your privacy is maintained. LifeWorks is bound by the Privacy Act 1988 and the Health Records Act 2001. Click here for more information about our privacy policyand client charter.

Read more about Counselling Support >

Read more about Information and Support Services >

Read more about our Educational Seminars >

Information for Referral Services >

If you would like more information on the services listed, please call LifeWorks National Offce on 1300 543 396 and speak directly to the Intercountry Adoption Support Coordinator. You can also email us at


LifeWorks and ISS Australia acknowledge the support of the Australian Government Department of Social Services